Product: Walgreens Customer Care Rating: 1 Star Clear all filters (26 of 137 reviews match)
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Walgreens - BAD CUSTOMER SERVICE

1.0
Details
ARRIVED 10 A.M. GET PRESCRIPTION. NO OTHER CUSTOMERS IN STORE OR IN DRIVE THRU. WAITED 15 MINUTES. CASHIER,,PHARMACIST,MANAGER STOOD THERE, BUT NOT A WORD OF HELPING ME !! NOT EVEN "WILL BE WITH YOU IN FEW MINUTES. I HAD TO GO UP FRONT, GET CASHIER TO CALL Manager on PA SYSTEM TO GET MANAGER COME OUT, BUT SHE DIDNT UNTIL CUSTOMER CAME THROUGH THE DRIVE THRU, THEN CASHIER CAME OVER. TRIED TO GO WEBSITE, NOT ABLE TO SUBMIT COMPLAINT. CALLED 800 NUMBER did not RETURN MY CALLS BUT ASSURED ME THEY WOULD. NEVER DID. BAD BAD CUSTOMER SERVICE AFTER 100 YEARS BEING IN BUSINESS!! VERY DISAPPOINTED AND WILL NOT GO BACK!!!
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1 comment
Anonymous
#1762405

Walgreens was founded in 1901, so Walgreens has been in business Over 100 years.

Review
#1680919 Review #1680919 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Failure To Wait On Customers And R
1.0
Details
I called the custodian of records at 217-554-8949. First of all, when the lady answered she answered like she hated her job and didn't even give her name. I had to ask for it. She said her name was Celisa but she hesitated before telling me which makes me doubt it is...
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1 comment
Anonymous
#1741349

Walgreens Does Not read this message board, so Walgreens Will Not pull the phone call and listen to it.

Review
#1636132 Review #1636132 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service

Walgreens in Las Vegas, Nevada - Awful manager

1.0
Details
The manager of the store in North Las Vegas Nevada on Bonanza and Lamb is the worst excuse for s human being. Michelle Scholz had been seen reprimanding her "leaders", she blatantly ignores costumes and her associates. She actually pretended not to her her associate who is a "ASMT" (whatever that is) as he requested to be relieved from the cash register duties so he could use the restroom. I cannot believe you have such ignorance running your stores. Walgreens you should be ashamed.
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Review
#1574533 Review #1574533 is a subjective opinion of poster.
Service
Walgreens Customer Care
Cons
  • Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I think Walgreens is looking to be sued. They have no right to your private information. I went in just to buy some candy and a toy and left it there when the robot hourly waged employee demanded my drivers license to make this purchase. lol I will never go back to a...
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4 comments
Anonymous
#1645552

I think that they should have two lines at the DMV. One where you pay the normal price and get the usual very unflattering photo.

And another line where you can pay double the normal price and have a very flattering picture taken of you by a professional photographer. I know one thing, I'd gladly pay double the price to get a flattering picture taken.

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Review
#1432230 Review #1432230 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
1.0
Details
I went to this store yesterday, and they didn't want to sell me alcohol because I'm mexican. I turned around and a guy said "{{Redacted}} Mexicans". That is racisms. Never coming back to Walgreens.
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2 comments
Anonymous
#1621807

Something does not sound right here....did they ask for your license? If you did not have one you will be turned down for the sale of alcohol and tobacco products. OR if you did or said something they have the right to turn you down based on that.

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Review
#1423145 Review #1423145 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
1.0
Details
As I go to Walgreens almost on a daily basis for not only my medication but milk, food and personal hygiene items. Once in awhile I'll use the store for household needs such as paper plates, air fresheners and so forth. I've been using Walgreens as my pharmacy for many...
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1 comment
Anonymous
#1563692

You should have told them "You Don't Have Anything In Your Store Worth Going To the Pen Over!" I agree with you, I have been there countless times waiting in the checkout line when someone will leave the store and the alarm goes off, with no-one going after them. And the times when the person does come back into the store, they simply wave them off and say "You're Good!" and then after they leave they say "Oh, God! I hope that that guy didn't just rip off something!"

Review
#1344342 Review #1344342 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
Preferred solution
Trusted since 1901 ?? Trust with my personal belongings ?
Tags
  • Theft
  • Policy
1.0
Details

Update by user May 02, 2018

I’m am reporting

Original review posted by user May 02, 2018

I will hs reporting Walgreens on redwood st in vallejo ca they stereotype people and make their own rules without listing the new made up policy they have made up if you’re picking up a controlled substance for a patient ( my mother) for you to bring their ID with you...
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5 comments
Anonymous
#1522010

in Wisconsin its a state law that you have to show a id to pick up a controlled substance

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Review
#1245793 Review #1245793 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service

Walgreens - Terrible pharmacy experience

1.0
Details
We had terrible service at the south cobb branch in smyrna. My husband stopped by to ask for help taking his blood pressure - the answer from Jennifer Thomason, was they don’t offer that service. She was too busy chatting with her colleague to care!!! We asked for a manager, filled out a complaint firm and are still waiting for a response.
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Review
#1224330 Review #1224330 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
1.0
Details
With the March 31, 2018 deadline to turn in out-of-pocket expenses to get reimbursed by my fathers flex pay.The middle of February I sent in everything they requested which was power of attorney and a letter with address phone number etc. and I even wrote that I needed...
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Review
#1223446 Review #1223446 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Employees are incompetent and are more concerned about their brakes or going home after their shift. They do not inform the new shift of prescriptions that were ordered or do they care. Lines are continuously long and I have witnessed on several occasions employees...
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1 comment
Anonymous
#1424780

Really! Of course people get tired after working all day.

Why shouldn't they be able to look forward to going home or taking a break after dealing with people like you all day long. The Pharmacy area is always very busy and stressful--you should try it sometime.

Review
#1152720 Review #1152720 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service