Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability

I've been collecting Balance Rewards for quite a while. You know, Walgreens Drugs "point system." I finally had over $35. worth of points. So I went in last week, and bought quite a few things, including a Pulse Oximeter, which was $49. itself. My total order was $117., and I paid for it with $82. cash and $35. in points.

Well, I got home, and the Pulse Oximeter didn't work. I went to return it, trusty receipt in hand. The cashier asked if I wanted another one, and I told her I did not. She then began to process the return and told me that since I'd used points for part of the payment, I'd be getting a gift card to Walgreens for $35., and cash for the difference, $19.04 ($15. + $4.05 tax). I complained strenuously, but not rudely, saying I'd paid for most of my purchase with cash, and I wanted cash in return. The manager came and said that because I had used the points for "part of my purchase," regardless of how much I spent, the policy was that they couldn't give me cash for the amount of the points. I tried to explain that I didn't want cash for the points, but for part of the cash that I'd spent, which was almost twice as much as the points redeemed. The manager wouldn't budge.

When I came home I looked at the terms and conditions for balance rewards, and it doesn't specifically state this. It says nothing about combination purchases of items with points and cash. The manager evidentally made up the "policy" he enforced.

It appears that if you are redeeming Walgreens Balance Points, you do best to keep any items purchased that way separate from any other items you purchase. Don't mingle them, or you may get caught the way I did.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $35. The author is overall dissatisfied with Walgreens. The most disappointing about walgreens cashier from Walgreens was handling of my refund Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Walgreens.

Check out the best and the worst companies in Drug Stores and Drugs category for more informed decision or compare Walgreens to other companies on our site.

Had an Experience with Walgreens?

Write a review


Terms of Service
Post Comment

It does state in the system that they have to give you a store credit for items purchased with the amount of points you used. Management can't override this.


"Upon redemption of Points, the Points will immediately be deducted from Member’s account.Once Points are redeemed, Points cannot be credited back to Member’s account.

When returning items paid with Redemption Dollars, the Redemption Dollars will be refunded to Member in the form of store credit."

Just googled, "Returns made with Balance rewards".Seems legit.

You May Also Like

Walgreens - Prescription Refill Review from Miami, Florida Walgreens "bad services at walgrens farmacy, two weeks for pickup up my prescriptions,not proscesing my prescriptions at time , dont havent medicines at farmacy and pick up a other farmacy..." Read more Walgreens playing doctor is destroying my health!! Walgreens "I thought it was bad when Walgreens could not even transcribe a prescription correctly for the label on the bottle, they have shown they are even more inept at the..." Read more My battle with Walgreens Walgreens "Apparently, Walgreens doesn't know it's own policy nor the ones they are trying to implement. I tried to get his corporation to show some sort of accountability. Needless to say..." Read more Walgreens - A Mistake That Could Have Killed Our Child Walgreens "How did a medication that is considered a lethal narcotic (Nucynta- tapentadol) end up in a bottle with my son's name on it? Upon retrieving another medication that was prescribed..." Read more Little Caesars - Liars Little Caesars "My husband and i just went through the little caesars on Reynolds Road in Bryant. We ordered one order of crazy bread extra butter and Parmesan and a deep dish..." Read more Ross Dress For Less Mobile Al - Terrible Customer Service-Ross Dress for Less Manager Ross Dress For Less Mobile Al "I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date...." Read more Northern Tool And Equipment - Brand New Generator Caught Fire Due to Gas Leak Northern Tool And Equipment "Whatever you do DO NOT BUY A GENERATOR from this company. Last week my brand new $1800 13000 watt generator blew up and caused my house to catch fire. The..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more