Walgreens fax system is HORRIBLE!!!!!!
I am stuck between a rock and a hard spot.The only reason Walgreens receives my business is because they are the best worst pharmacy in my area and they are 24 hours.
Kroger hires incompetent people to run their pharmacy, no need to mention CVS. Anyway, Walgreens!!!!! Anyone I have spoken with, that has been a patron of Walgreens, has had a bad experience with Walgreens at one point or another. The biggest problem I have experienced has had to do with refilling a prescription.
Most of the time it is a refill that needs a doctor's authorization. Every time it's the same. I call my doctor to let them know in advance. I have tried going through the pharmacy first and the doctors office first.
The problems is sending a fax to Walgreens. It doesn't matter if the doctor sends in the RX or if I try and refill it through Walgreens. The result, or lack of result, is always the same. Walgreens never seems to receive a fax, or when they do it is 5-6 hours later.
Their irritated response is always the same. "your doctor has not yet faxed it over" now someone is lying. I used to give them the benefit of the doubt until recently. I was waiting for paperwork at my doctor and I watched the nurse fax over three scripts so they would be ready when I got to the pharmacy.
It was about three hours later when I showed up to the pharmacy and they told me my doctor had not sent the prescriptions yet. After arguing with her, she checked the fax machine and there was nothing. Her co-worker accidentally threw away some faxes, among them, my scripts. This was one instance I could dismiss as miscommunication, but this kind of service seems to happen every time a fax machine is involved.
Today, I was given a reason why their faxes take so long (sarcastically) . "The faxes are sent through an external server".
I will leave it at that.