I had the worst experience at the Centerville and kempsville road locstiom in Virginia Beach VA. My wife sent me out to get first aid supplies for our son Friday 01/30/15. I came in before closing around 9:50pm . I walked past 3 employees and said hello with a smile. After looking thru the vast wall of first aid I selected what we needed. On my way to the front of the store I picked up a couple other items.
I waited patiently for a minute or so. I then called out for someone assistance. The store was quiet. I walked to the sliding door and it did not move. I then realized that I had been locked in by the staff. After calling the store phone number, I informed the staff (all in the back room) that I was inside. They came up to rush me out of the locked doors.
I calmly asked to pay for my items first . I was informed that the "register was counted and put away" and that even if I paid cash they would not accept my payment. I then respectfully told them why I was there and that I would happily over pay and they could keep the change (just ring it up tomorrow when they opened). She refused to be of any assistance. I could see that she didn't have the authority to help me and this wasn't her fault.
I requested to see the manager (Elliot) and explained to him that I only wished to give them money for the items I wanted to buy from their company. I explained that I wasn't mad about being locked in, nor was I uspet with his employee trying to do her job. I was still calm all the way thru the process as I explained to him that I too am a manager in the business of dealing with the public. He showed zero respect or concern for my complaints. It was obvious my issues were falling on deaf ears.
I can not believe that a company would employ a manager that shows ZERO ability to adjust to customer concerns and offer solutions . I was not offered anything more than "sorry, can't help you. We are closed."
My company would lose their minds if my staff were to lock a client in my store and then refuse their patronage. There were so many ways this could have been handled better. I have been a faithful Walgreens customer for at least 10 years. I can't express enough my disappointment......
Reason of review: Poor customer service.