This is a small town Walgreens so I am going to be vague here because I would like to remain anonymous. I have been using Walgreens for years, but this particular location only since I moved to this town.
How is it that I can bring in 2 prescriptions together, have one filled and ready to be picked up but the other one completely lost? I was told to call my doctors office by the pharmacist, which I did. They told me to call the pharmacy back and have the pharmacy call them (to say the least, my doctors office expressed they were very upset with the conduct of this pharmacy and not just because of this incident). I call the pharmacy back letting them know my doctors office had been made aware of this, and while on the phone, they find my missing prescription at the counter, just the script, unfilled.
Unbelievable! This is after making me feel like a complete ***. I have a handful of prescriptions I pick up every month at this pharmacy, one being a pain medication, this is NOT the medication they lost, this complaint is entirely separate. I have had numerous surgeries, deal with a degenerative spinal condition and every month I pick up this prescription, I am looked up and down and treated differently and I feel as if I need to bring in my MRI reports and medical records.
I am tired of this. They are not my doctor, but my pharmacy (starting next month, former pharmacy). Also if this is not enough, 3 months ago, I was sent home with the right medication, but wrong dosing instructions. Fortunately, I listen to my doctor, so I know my dosing and how to take my medications.
Losing a prescription, wrong dosing instructions and profiling, this is not only unprofessional but also unethical. I have overheard patient consultations at the counter as well and am appalled by this.
The medication a patient takes is NOT the whole towns business!!! Pharmacists need to lower their voice when consulting out of sheer decency and respect for the patient, and also for the patients safety when they leave the store.
Product or Service Mentioned: Walgreens Prescription Refill.