I am deeply disappointed in my experience with Walgreens, a feeling I have had more and more frequently over the years whenever I deal with this company. Walgreens used to be a great company. Not so anymore.
Customer service is a joke. I recently had a contact lens order cancelled because of a discrepancy in my prescription, which is fine, but they made no attempt to notify me of this whatsoever. When I finally called to check where my order was, the only solution they offered was to re-place the order and wait another week or more for it to arrive. Now, I realize they are under no obligation to offer free expedited shipping, but they should have nevertheless, especially since if they had brought this problem to my attention I could have dealt with it days ago and my order would already be on its way, if not here.
This is one in a long string of poor customer service experiences. I have lost my patience with Walgreens, and they have lost a once-loyal customer.
Product or Service Mentioned: Walgreens Deal.
Reason of review: Order processing issue.
Walgreens Cons: Customer service, Loss of time, Pricing.