Not resolved
1 comment

I have always used the Walgreen's Pharmacy at 9301 Miller Road, Miami since childhood.

My experience with them the last few years has been very unsatisfactory. They have put my medications on auto-refill and they are never available at the pre-agreed time. When I called, they have told me the medications are filled and when I arrive, they are not. I am told to return in half an hour.

Today I tried to refill my brother's medication, one of many he takes for congestive heart failure. Although the pharmacy gave us a few day's medication to get us through the holiday, until they could phone the doctor, the medication was not filled by the date needed, and so we went to the pharmacy today after phoning the doctor ourselves. The doctor's assistant took the information and said she would update the prescription electronically. When we arrived at the pharmacy we were told the doctor's office had not called. The pharmacy tech phoned the doctor's office and told us to come back in half an hour. When we did, we learned that the prescription was filled for one tablet a day. My brother takes three tablets a day. It seems that when we were issued an emergency supply of pills, the prescription suddenly morphed into a different number of tablets per month.....in a computer system that clearly was not designed to flag such an error. Calling the doctor's office again resulted in an angry interchange. We were told it would be filled within twenty minutes, as soon as the doctor's office called the pharmacy to change the prescription to three tablets a day. Well, we waited and waited for forty minutes and the call did not come, so we phoned the doctor's office again. We were told by the doctor's assistant that the pharmacy had to make the call. We said WAIT A MINUTE, FIX THIS SITUATION! We were told it would take about ten minutes and a half hour later, we had the pills, labeled three a day, #90.

There were only 88 pills in the bottle. Before the final episode in this saga of humiliation and incompetence, we were told the physician had cancelled or denied the prescriptiion refill.....which was a surprise to us, as we had just spoken with the office. Evidently there are some really insulting phrases which scroll across the computer screen when unplanned eventualities occur in issuing prescriptions... and the pharmacists are evidently instructed to mouth these phrases immediately to the customers..

This is unprofessional and clearly is an instance of a corporate system usurping the job of medical professionals. My father was a pharmacist for more than fifty years in Florida and I am aware of the role of pharmacists.

I do not recommend anyone use this pharmacy. There is a 24 hour Walgreen's within five miles of this location and so there is no reason to risk your health. I spent well over three hours of my workday in the pharmacy

Review about: Walgreens Prescription Refill.

Monetary Loss: $10.

Had an Experience with Walgreens?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#589803

ISMP Medication Errors Reporting Program (MERP)

1-800-233-7767

U.S. Food and Drug Administration's MedWatch Reporting Program

1-800-FDA-1088

You May Also Like

Walgreens playing doctor is destroying my health!! Walgreens "I thought it was bad when Walgreens could not even transcribe a prescription correctly for the label on the bottle, they have shown they are even more inept at the..." Read more Walgreens - Error Filling Prescription Walgreens "Walgreens (1/22/16) My issue with Walgreens isn't complicated. On 1/16/16, I got a prescription of Tamsulosin filled at the Enumclaw, WA, Walgreens. I picked up the Tamsulosin at..." Read more Walgreens - Walgreen's need better people working for them! Walgreens "Last night I decided to pick up some things at Walgreen's. I asked one of the workers what batteries were on sale. He and some other people told me look..." Read more Walgreens - Expensive substitute!!! Walgreens "Duane Reade located at 105 Brighton Beach Ave, Brooklyn, NY. On March 27th Pharmacy was trying to substitute prescribed Benicar (copay $38.30) with generic Olmesartan (copay $126.32). When I asked..." Read more SkyCaddie / SkyTrak / SkyGolf.... Horrible Customer Service Skygolf "I recently had a shoulder injury that would require surgery and a 6 month recovery time frame. I have been a customer of SkyCaddie /SkyGolf for numerous years, owning all..." Read more Etrailer - Horrible Customer Service / Returns Etrailer "I ordered 2 sets of trailer keys. 1 set worked, the other didn't as the sets were cut differently. They sent me an email survey which I responded to and..." Read more Partsgeek - Part Geek return Policy Warning Partsgeek "The consumer is going to pay. I ordered part # 113-127-25D (Fuel Pump) for my 1972 VW Beetle. The one in the picture on their web site is the correct..." Read more Oscar Mayer pissed off customer Oscar Mayer "I have been buying Oscar Mayer liver cheese along time. Recently in the last few months I have been either getting a product that is not separated by the wax..." Read more