Portland, Oregon
1.0
Details
Customer service
Insurance Plans Acceptance
Prescription Services
Product or Service Quality
Staff
1 comment

Discriminated against because my family is mexican american. Walgreens on Lancaster and Sunnyview in Salem, Oregon.

I went into the store with my mother who purchased cigarettes and milk and they have never carded her before, assuming because she looks well over 30 years of age ( the legal age standard for checking ID for tobacco sales in Oregon). They then persisted to ask for my ID even though i did not touch nor purchase anything. In Oregon you cannot ask someone who is not purchasing items for ID.

The clerk then refused service because i would not show ID for my mothers cigarettes (i was not even a customer!!) We requested the manger so we could file a complaint and as we were standing there waiting, the clerk sold cigarettes to TWO young white men who looked younger than myself ( i am 23) and she didn't even ask them for ID. The clerk then lied to her manger, the manager lied to us, and then the cops were called on us for trying to file a formal complaint.

Product or Service Mentioned: Walgreens Manager.

Reason of review: Poor customer service.

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cmthomas07
#1172621

Crazy customer service.