My son requested medication refill via his Walgreens app the night before it was due for refill.. I went to pick it up after work only to be told they could not fill it because it needed to be authorized by his doctor.
I asked why they didn't call my son or send a text to let him know he needed to get a another authorization. This medication is not a medication you can stop cold turkey.The pharmacist would know this or should know this! . It was a Friday night at nearly 5:00 when I got there.
What doctor is available They didn't even care. This is not the only incident of poor service I've had with this Walgreens. The pharmacy staff are rude and stand in the back talking even when a customer is waiting in line. I work in the medical field where we are trained and encouraged to put patients first.
These patients are often Walgreens customers. Maybe Walgreens should put their employees through some customer service training and pharmacy techs should know a little about the medications they are dispensing. Perhaps it would give them some insight into the patients needs. I'm horribly disappointed by this Walgreens.
If it wasn't near my son's home I wouldn't go there at all. Fortunately I go to a CVS pharmacy for my prescription s.
Reason of review: Poor customer service.