Product: Walgreens Metformin Prescription Refill Clear all filters (2 of 2 reviews match)
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Walgreens - Walgreen Mineral Pt Rd Madison Wi

2.5
Details
Yesterday I went to get prescriptions, and paid for them with a check from My HSA account $337.71. The check went thru and as I was ready to leave , I looked at the drug tickets and they had given me a 30 day supply of Metformin when I was entitled to 90 days. I told them I would return for the other 240 pills later that day. When I got home, there was a message that they had backed out the HSA check and I needed to come and issue a new check for the corrected amount $537.71. I did this , but the check would not go thru. The bank probably has protocol saying 2 checks in 1 hour , account stolen or something to that effect. The manager would not release the drugs without the check going through. As a long time client I was perturbed that 1, they had cancelled the first check , 2 they would not release the 240 metformin pills without the 2nd check going through. I was annoyed enough that I left the store telling every person I passed on the way out and in the parking lot about the poor service I received. I plan on having my doctor move me to another store. This the 3rd time in the last 6 months the pharmacy has made an error, either in the amount or the strength. I hope your E & O insurance is paid up. You will be needing it I'm sure.
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Author
Service
Walgreens Metformin Prescription Refill
Reason of review
Poor customer service
Review #1096324 is a subjective opinion of poster.
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Walgreens - Prescription error 4-times in a row...

4.1
Details
Like millions of you, I take Metformin. Some months ago (2015) Walgreens corporate switched to a generic from a company named Amneal. The first time I got it, I was back to the doctor because of constant diarrhea. Prior fills were with Ascend brand. Solution was to insist on Ascend brand Rx fills. In spite of having this note in the 'system' and on my original Dr script, they can't get it right. At least four times in a row, now! Again, today. "Come back tomorrow and we'll have it for you." Now, they say system automatically defaults to the other brand; -- Oh so, no one actually reads any notes and you can't specify a brand. New solution is that I should not renew on-line/phone; rather "call and talk to a person directly." So much for technology.
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Author
Location
Brookfield, Wisconsin
Service
Walgreens Metformin Prescription Refill
Pros
  • Pharmacy personnel
Cons
  • Continuing rx problem
  • No resolution to problem
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Review #947868 is a subjective opinion of poster.