I have never written a review in all my 24 years, nor have I ever had a real reason to - till now. My husband had all 4 of his wisdom teeth out this morning and needed heavy medication to keep the pain at bay. I stopped by our local Walgreens pharmacy around 11:30am to fill all 4 of his prescriptions. They told me that his medications would not be ready until 3pm. I thought that seemed a bit late, but decided that he would still be numb till then, so that was ok.
Upon arriving back at 3pm to pick up the meds, I was informed that "it will just be another 15 minutes". I sighed, but sat down, knowing that they are the professionals and they know what's going on. I was wrong. To say the very least, I was wrong. Usually when you see 6 (yes 6!) people behind the pharmacy desk you can assume someone knows what's going on, but not in this Walgreens.
I waited for 15 minutes and decided to ask about the status of my prescriptions. Again I was told that it would be another 15-20 minutes and that I should be patient because they were missing staff today. Really?? In all those 6 people, you can't figure out a simple prescription? Dang.
My husband had called me a few times and was in excruciating pain, which caused me to get desperate. I waited a bit more, seeing people come and go at the pharmacy counter. Finally after another 30 minutes of not being called, a new staff member walks onto, what seems to be, the beginning of her shift in the pharmacy. I caught the eye of this 55 (or so) yr. old woman, and she called me right up and asked how she could help me. I told her my predicament and that I had been waiting nearly an hour after my pick-up time. She seemed truly concerned for my husband and I and quickly looked up his information on the computer. She then informed me that the reason why I had been waiting all this time is because someone had put in my pick-up time for 8am the next morning. Holy ***, seriously? Had no one noticed this. What a bunch of jerks. I was a mess with anger. I paid what was due and got the *** outta there. I wanted to hug that older woman who helped and and give "the bird" to the other 6 that called themselves pharmacy reps. I will NEVER give my business to a Walgreens pharmacy again. Especially the one located in San Antonio, off of Tezel road. BOOOO! Get your acts together. Ok, rant officially over.
Product or Service Mentioned: Walgreens Prescription Refill.