I had a prescription submitted 8 days ago. They called me and said they had to check if my insurance covered it before they could fill it.
I had to file a complaint with walgreens because no one followed up until I got a recorded message telling me to come in and get it. That was several days ago. I got a call today 1-20-2012 regarding this. The pharmacy called and put me on hold.
I got tired of waiting and hung up. I got called back some time later and was told that they have to fill x number of orders per day. That's not my problem. I was told the electronic order system was faulty.
Not my problem. I was told that while she is talking to me that 2 customers were having to wait. I told her fine, help them and hung up. I never got my medications, I was berated and she made out like it was all MY fault.
Then she wanted to know if she should just mail it to me. I asked her if, after all this time she thought I still needed it. She didn't want to answer my question and eventually got the hint. The she went into a sales speech about how I should still be a customer.
I said I'd had enough and hung up. I don't know if she's going to mail it without my asking her for it. If she does, how do I return a prescription??? Also, I don't want to get charged for it.
I've never heard of such baloney from a pharmacy. That walgreen used to have a good pharmacist, now, I don't think I can trust them. I certainly don't want to be put on hold for a medication for over a week while they decide what they feel like doing.
I know my doctor isn't happy with this either. What can I do at this point and how do I prevent this from happening to someone else?
Product or Service Mentioned: Walgreens Pharmacist.