This is the Walgreens Pharmacy located on Bollinger Road in San Jose, California.
I have never encountered anyone as rude and incompetent as Jessica. My family and I have always had issues with this pharmacy's sloppy treatment of its customers, but it is close to our house. None of the pharmacists and assistants seem to have any correspondence-- I went in last week, twice, to fill a special prescription, and to make sure they had every piece of info as to how to proceed and claim insurance. Insurance papers, receipts from previous refills, and everything pertaining to the refill was brought to the pharmacy, and was photocopied by one of the rude pharmacists (who was absent tonight), with detailed notes written on them as to what needs to be done. We get two phone calls rushing us to get the prescription, only when we showed up, it was wrong, leaving me incredibly frustrated at the inefficiency of this establishment. Carolyn, the pharmacist on duty tonight, was there to help, and apologized for the pharmacy's error and got on to attempt to fix the problem; meanwhile, Jessica (who is an assistant of some sort) became really angry towards us, even though it is her own pharmacy's mistakes. She was not only talking back and treated us with utmost disrespect, but was also giving my entire family nasty looks, as if she was a 4 year old kid whose mother just refused her a christmas present.
This is not the first time my family or our friends have mentioned this staff member and how incredibly ill-manered and offensive she is. Perhaps she needs some basic customer service training. My neighbor's middle school kid could probably do a better job.
Product or Service Mentioned: Walgreens Prescription Refill.