Spearfish, South Dakota
Not resolved
4.0
Details
Diversity of Products or Services
Product or Service Quality
0 comments

Associate at Walgreens in Spearfish, SD said he hadn't received my boyfriend's prescription. Then he said it just came in, it would be 20 minutes.

20 minutes later it wasn't ready. 35 minutes later, we asked about it, and he said someone was getting the prescription approved. The woman I assume was approving it was on the phone and she kind of nodded our way. A few minutes later she got off the phone and was laughing with another employee as they walked toward a back area we couldn't see.

Well, ten+ more minutes passed and another customer who was there after us got up to ask about his, as well as my boyfriend's, prescription. Just then, our prescription was ready.

There were at least 6 employees in the back and none seemed to care about timeliness or customer satisfaction. They all seemed like they cared more about socializing and having a good time than actually doing their jobs.

Product or Service Mentioned: Walgreens Prescription Refill.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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