To Whom This May Concern,
On Wednesday May 7th, 2015, I went into my local Walgreens Store located in Oak Park, Michigan between 9 mile and Coolige road. I had just left the hospital from receiving my third procedure for treating a mass that has been growing on my left hip and my lower back. I had been receiving injections that are used to not only treat the extreme pain that I have been experiencing from these masses but to also eventually dissolve the masses as well. Not only is the procedure itself extremely painful, but the pain that occurs within the next couple days afterwards is even worse! I dropped my prescriptions of Norco 10-325 and Tramadol 50 off to the afternoon pharmacist that day at exactly 12:15 p.m.. I was informed by the pharmacy tech that my medications should be ready around 1:30 p.m. and that they would give me a call around that time to come pick up my medication. Being that I was in such extreme pain due to me literally coming straight from the hospital and directly to my local Walgreens pharmacy that I ALWAYS go to, I decided to go home which is only a mile up the road and rest off some of my pain until I received the call saying that my medications were ready for pick up. By 4:30 p.m., I had yet to have recieved any call from Walgreens pharmacy and needless to say, I was in the worst pain imaginable. I figured maybe the pharmacy must have became busy and had forgotten to call me, so I decided to just go up there and see if my medications were ready yet. Nothing could prepare me for what I was in store for! Upon telling the pharmacy tech all of my information, she informed me that she could not find my medications. She then went to check with the pharmacist and he told her to have me step over to the side window so that he may speak with me privately. Since this is something that has never happened before, I became increasingly alarmed as to what may have happened with my medications. I stepped over to the side window and the pharmacist informed me that my insurance denied my medications due to an early refill. I knew this may be possible with the Tramadol but not at all for the Norcos. I asked him were they both denied? And he replied yes and wrote down that my refill date wasn't until May 21st...exactly 2 weeks from May 7th, the day I dropped my medications off. I explained that there must be some mistake and that I had just received an extremely painful procedure that morning and that there was no way I could possibly wait two weeks for medication that I should be receiving right now. He explained that there was nothing that he could do about it and that he would hold on to my prescriptions until the date of May 21, 2015 when I could come back and get them refilled. Feeling uneasy about that doing that, I told him that I would just take the prescriptions with me. He reluctantly gave them to me and I left. With tears streaming down my face, I got in the car with my mother (due to my procedure being that morning, I was told I was unable to drive or operate heavy machinery for the next few days). I explained to her everything that happened and she was shocked as well. Quickly I gathered myself together and called my prescription insurance company, which is CVS Caremark. The representative in which I spoke to explained that I had been only a few days shy of having my Tramadol refilled. She said I could come back and get them refilled on May 11, 2015 but I certainly would not at all have to wait until May 21st. Also the insurance representative explained to me that my Norcos were currently available to have refilled and released to me right now. She said the Walgreens pharmacist at the Oak Park, 9 mile and Coolidge location actually ran the Norcos to be refilled and then cancelled them. Baffled at what was going on, I quickly went back into the store and went to the side window in which the pharmacist had me go over to speak to him the first time. Calmly, I explained to him that I spoke to my insurance company and that the information he had given me was incorrect. I told him that they said my Tramadols were due for refill actually on May 11th, not May 21st. I also explained to him that my insurance company said that there was no refill hold on my Norcos and that I can have them filled today. Happy with this new information, I was sure that it was just a misunderstanding on his end and that he would at least fill my Norcos for me and that I could just simply come back in a couple days and get the Tramadols refilled as well. The pharmacist just blankly looked at me and said, "I am sorry Miss Mitchell, but I am not going to fill your prescriptions for you". Stunned, I asked him why not? If my doctor and my insurance has cleared me to receive my medications, I do not understand why you are telling me no. He said because Norco is a high medication and you had that filled here back in February and March (the dates of my previous two procedures) Therefore, I will not release this medication to you. I felt extremely embarrassed and ashamed. Never has everything like this ever happened to me from any pharmacy nor medical professional. Being a medical professional myself, (I am a physical therapist) I know all of the policies and restrictions regarding patient prescriptions and I knew I had done nothing wrong to be refused my medication. He made me feel ashamed to be in pain and for needing medication to help me with my recovery. The pharmacist did not once ask me why was I prescribed the medication, he did not call my doctor to confirm that I actually did have an invasive procedure done that morning and in February and March as well, he did not care that in the past few months that I have been in chronic pain and I needed to be treated as such. In fact my pain is so extreme that my doctor initially asked me to take prescriptions for much higher medications in which I refused. So to be treated like that just because he has the power to do so was not only insulting, it was also degrading and more damaging to my already existing pain. I would never treat my patients as such, just because I can. Also, I would like to state that I have been contacted via text at least three times this week alone to have my medication Gabapentin refilled through the same Walgreens pharmacy. For those may not know, Gabapentin is a nerve blocker medication in which I have had filled on four separate occasions at this exact same Walgreens pharmacy! I have never had any problems nor trouble with getting that medication filled. I also feel like if the pharmacist was properly doing his job and looking up the last time I had my pain medication filled, he would have also saw that I have been receiving nerve blockers as well. Obviously I had been prescribed and taking that medication because I have extreme nerve pain due to the masses that are growing in my body. However, clearly that was something that had been overlooked and not even taken into consideration when the pharmacist chose to make his decision to not fill my prescriptions. This is a huge error in the Walgreens pharmacy department that I am not at all taking lightly! Not only has the entire Walgreens pharmacy chain lost a loyal costumer but I also will be letting all of my friends, family and my lawyer as well, know about how I was so unfairly treated for absolutely no reason! I hope this helps you guys to teach your other fellow pharmacist to look into the needs and cases of your patients to help them instead of hindering them just because they have the authority to do so.
Thank you very much for your time!
D'Wana Michelle Mitchell
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of prescription medications. Walgreens needs to read this review and look into the issue (if any) according to poster's claims.
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