Walgreens in Lake Jackson, TX is refusing to refill a script..they are treating my husband like a drug addict. They said it was to their discretion and they feel that we need to wait 3 days before they can fill the script for Norco.
The dr. had to call up there and then he called our house saying the refill was ready, but when I went up there they said that my husband had to wait 3 days to get it filled. I could go on and on about the looks they give, etc., but I won't. They obviously don't understand even with a dr.
orders that it's ok to get a refill because they like to have the power. My husband had neck surgery a month ago..this is a script from a neurosurgeon and this is how they are acting. It's been truly humiliating everytime we've had to get this filled or refilled..it's gotten more and more difficult. The pharmacist is Ashlee W.
and she obviously thinks she knows all about pain and more so than my husband or his doctor. I think all those pharmacists should have to be put thru some major surgery so they know what it's like.
I don't know what can be done to file a formal complaint. They need some sort of training on pain mgmt.
Product or Service Mentioned: Walgreens Pharmacist.