My fiancee and I frequently use the Walgreens in Shelton CT, Store # 9612. We keep going back because we think that maybe each time we go in, it'll get better. It Never Does.
Today, 6/5/2011, we went in to grab a frosty cold soda and check out their sunglasses. On our way back from the coolers, at the photo counter, was a sweet older woman who was complaining to the manager about how horrible the employees there treat her. We can relate, as this particular Walgreens has ruined our once great view of the company.
Here's the problem: The manager was defending his employees and their bad attitudes. He sad they treated her that way because they hadn't had a break in a long time. He also said, "sometimes we let the little things slide here" meaning, I think, that an angry customer is "a little thing."
I grew up in an age where the customer was always right, regardless of break times.
I worked 14 hours yesterday and got 2 bathroom breaks. I didn't have a bad attitude. I'm grateful to be working in this economy. So should the employees at Walgreens in Shelton , Store # 9612.
Until they fix their issues, we have moved all our pharmacy business to CVS...one a little far out of the way, but worth.
Product or Service Mentioned: Walgreens Manager.