On 3/7/16 at 2pm, I attempted to submit a prescription to be filled, and transferred from CVS to Walgreens at Windmill and Eastern in Las Vegas. The pharmacy tech told me it would be ready in an hour.
At 3pm, I was told CVS hadn't faxed it over yet. When I said I would go to CVS, and get the prescription, the story changed. I was immediately told the pharmacist who just left for the day forgot about me. I asked which lie do I believe because they told me 2 stories, and both cannot be true.
The new pharmacist said to come back in an hour. At 4pm, I was told they were out of stock. Why didn't they tell me this 2 hours ago? I was then told by the pharmacist she would fax the order to the Warm Springs and Arroyo Grande location.
At 4:30, I arrived, only to be told to come back in an hour as the pharmacist at the other store had not faxed the script to her. At 5:45, I called to ask the status, only to be told the pharmacist at the Windmill and Eastern location STILL hadn't faxed the order to her! At 6pm, Cheryl, the pharmacist at the Arroyo Grande location told me it was ready. She was very nice, and I finally got my meds at 6:30pm.
After 5 visits, 2 emails, a Yelp review, 2 Facebook posts, a conversation with the pharmacy mama her, store manager, and a call to their corporate office, the second email offered 5000 points.(5$). The shitstorm they put me through, possible health risk, driving in a rainstorm, and time are worth more than $5, and a fake I'm sorry. I'm not even worth a phone call to Walgreens as they are too big to care. Thank God Smith's/Kroger have all of my business now.
I won't be surprised when Walgreens is sold or out of business. They are too big for their britches.
Maybe Amazon will destroy them as well. Well-deserved.
Product or Service Mentioned: Walgreens Tikosyn Prescription Refill.
Reason of review: Poor customer service.