I am very sick and take two strong C11 narcotics, under the direction of a pain management specialist, M.D. I went to Walgreens to get both prescriptions filled at the same time.
Both were for 120 pills. After waiting 40 minutes, was told the wait would be 20 minutes, I was handed my prescriptions. I paid and proceeded to walk out of the store with my sister who drove me. As we walked out of the store, I opened the bag for a quick look, and could not believe what I saw.
Both prescription bottles had the caps laying on top of the bottles, and each bottle only contained 20 pills. The scripts were for 120. I quickly returned to the pharmacy counter and demanded to speak to the pharmacist. She came to the window and looked startled.
She quickly darted to the back, and after 10 minutes returned with the bottles, now each containing the correct amount of pills, 120. I asked her what happened. The pharmacist said "this was a counting machine error". Okay..
whatever you want to call it. Gee can't they even admit they made a mistake and apologize. What is most alarming is that if I had not checked my bag, and gone home and discovered the mistake, I would have been out of luck since the scripts were for C11 narcotics. I have to wonder if the pharmacist isn't a junkie who wanted the pills for him/herself and if the asst manager isn't in on it.
No one offered an apology, they just wanted me out of their store as fast as possible. As an interesting sidenote- while I was seated there waiting for my prescriptions, a delivery person came with their food, and the pharmacist left her "post", yelled to everyone, "the food is here". She proceeded to speak to the food delivery person for 10 minutes, and looked over the food as she handed it to the pharmacy techs. This was happening as many people were waiting for their prescriptions.
If the pharmacist had paid as much atention to the prescriptions she was filling as she had the food that was delivered, I don't think there would have been any errors.
Last time I set foot in a Walgreens. You've lost a valuable customer.
Product or Service Mentioned: Walgreens Prescription Refill.