I dropped off a prescription for my daughter on 5-4-13, and they said they didn't have the medicine that it would be here on 5-8-13 to pick it up then. On 5-8-13 I called Walgreens in Galesburg, IL.
on Freemont and Henderson street at 1:30pm to see if it was ready, and it wasn't so when I started to ask why I was put on hold for the pharmacist to talk to me all she said was that it is a long process and that they have other customers, and that she would have to wait for another pharmacist to come in so that she could fill it, and when I said WHAT, you have had this prescription for 4 day's and now your telling me it won't be ready until after 6:00pm. Then I heard her laugh. Her response was I am not going to listen to this, and I said well maybe someone should listen, she replied she wasn't laughing that she was about to cry..I know a laugh when I hear one.
My complaint is that it should never take that long to fill a prescription even though you don't have it right then and there..there is such a thing called courtesy which is something I am not seeing and feeling from this establishment. You could at least fill the prescriptions that are there waiting for day's to be filled immediatley when the medicine come's in..not have excuses to why they aren't, and have someone with compassion talk with waiting customers..
Product or Service Mentioned: Walgreens Prescription Refill.