Why can't Walgreens correct misstakes without torturing customers?
Why is the service at the Walgreens branch on 1st avenue between 16th and 17th streets in NYC so consistently incompetent and absoutely disrepecful of the consumers necessary to its economic success?
For example, I recently took advatgae of a "buy one get fifty percent off a second" offer or so I thought -- turns out they gave one of the item I wanted and the second was a different item with similar packaging -- when I went back the first time to try to exchange the wrong item, they didn't have the right item and they told me to come back in a few days -- all this after waiting about 45 minutes in a line that moved at a snails pace because of inadequate and disinterested staff.
When I returned a few days later to try again, my experience was exactly the same.
I tried once more after that, and got exactly the same ***-poor result.
I then tried simply trying to return the wrong item -- needless to say I didn't have a receipt for it (becuase the receipt I had erroneously showed the itewm I really wanted) -- so I can neither return nor exchange the item I never wanted -- I'm out time, I'm out money, Walgreens' staff couldn't care less, and from now on, I'm going to CVS, Rite Aide, Duane Reade, or any drugstore except Walgreens.