State: Wisconsin Product: Walgreens Metformin Prescription Refill Clear all filters (1 of 2 reviews match)
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Walgreens - Prescription error 4-times in a row...

4.1
Details
Like millions of you, I take Metformin. Some months ago (2015) Walgreens corporate switched to a generic from a company named Amneal. The first time I got it, I was back to the doctor because of constant diarrhea. Prior fills were with Ascend brand. Solution was to insist on Ascend brand Rx fills. In spite of having this note in the 'system' and on my original Dr script, they can't get it right. At least four times in a row, now! Again, today. "Come back tomorrow and we'll have it for you." Now, they say system automatically defaults to the other brand; -- Oh so, no one actually reads any notes and you can't specify a brand. New solution is that I should not renew on-line/phone; rather "call and talk to a person directly." So much for technology.
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Author
Location
Brookfield, Wisconsin
Service
Walgreens Metformin Prescription Refill
Pros
  • Pharmacy personnel
Cons
  • Continuing rx problem
  • No resolution to problem
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Review #947868 is a subjective opinion of poster.