Austin, Texas
1.5K views
Not resolved
31 comments

I have tried to contact district and corporate offices by telephone. No live person to speak with at the district level. i called corporate complaint line. They took my information and said it would be about 2 days before someone gets back to me. Ridiculous. This is the letter I have prepared for them about the situation:

I went in to Walgreens with my 16 year old daughter, Shawna. She went to look at nail polish; I went straight to the register to make a purchase. There was a man in a motor-ized power chair in front of me that required assistance from the cashier with paying for his purchase and I helped by getting his bags out for him and loading them onto his chair. As I was paying for my purchase I noticed that my daughter was in line behind a couple that was behind me (that smelled horribly of alcohol and were buying beer), and the line had gotten quite long. I went to my car to wait for her.

I saw her walk out of the store, she got about halfway to my car and a store employee walked out and motioned for her to return inside. I figured she must have forgotten something and just sat in the car for a bit. After a few minutes, she hadn’t come back out so I went to see what was going on. As I approached the entrance to Walgreens I see my daughter standing there and the store employee, Ashley (manager), with my daughters purse in her hands. I asked what was going on and Ashley told me that Shawna "beeped" when she walked out. I said "oh really". She replied "yes, I was at the back-up register near the door and she beeped when she walked out". I said "and it took you until she was almost to my vehicle to come out and direct her back inside? She was walking very slowly". No reply from Ashley. So I asked, "Is she beeping now?" I was told no, she did not beep after walking back through both sides of the security entrance, and her purse did not beep when Ashley walked through both sides of the same entrance. I suggested that they pay closer to attention to who is in the doorway when their security device actually beeps or have it checked for malfunction and left. At no time did Ashley offer and apology or even say one word as we walked off.

On the way home my daughter described in detail what occurred from the time she walked into the store, until the time she walked out. She stated that she went straight to a nail polish display and was checking out the options when the cosmetics counter person approached and asked if she needed help, she told her "no, I’m just trying to decide on a color". Shortly after that the manager, Ashley, approached my daughter and in a rude and disrespectful tone said "do you need help here". Shawna again said "no, I’m just deciding on a color". Shawna then took her choice to the register, where I was still in line and helping the man in the power chair, so it’s obviously she didn’t linger in the cosmetics for an extra long time. She paid for her purchase and walked out the front door. She said she heard the beeper go off after she was already about 5 feet from the door, and the employee came out and directed her back in when she was approximately 15 feet from the door. When Shawna asked her what was going on, Ashley replied "you beeped when you walked out". Shawna told her, "No, I don’t believe so. I heard a beep after I was already out the door and on the sidewalk". The manager insisted it was her that beeped and demanded her purse. Shawna handed her the purse and the manager walked back through both sides of the security device with the purse, no beeps.

Then the manager had Shawna walk through both sides of the security device without her purse, no beeps. This is where this should have ended, but it did not. Next, Ashley said to Shawna "I need to check your purse". Shawna, being 16 years old and never having been in a situation like this said "fine". Ashley searched through Shawna’s purse, opening zippers and pockets. She pulled out a lipstick (one that Shawna had purchased at Walgreens 3 months ago) and gave her an accusing look. Shawna told her "you can open that, it’s almost empty, I bought it months ago". Ashley opened the lipstick and saw that it was used almost down to the bottom and put it back in Shawna’s purse. This was about the time I walked up, as Ashley still had the purse in her hand.

After hearing the entire story from my daughter I called Walgreens and spoke with Ashley. When she answered I asked "is this the manager?" She replied "yes". I said "are you the one that just accused my daughter of stealing?" She said "yes, um I mean no, I didn’t accuse her". I said "it sure seems that way." Ashley stated that an employee had told her to "keep and eye" on Shawna. The only other employee nearby was the cosmetic counter person, who sees my daughters and nieces frequently and is always nice and helpful to them. She appeared to be training a new employee and maybe as an example to the new employee, asked the manager to watch Shawna, I’m not sure. However, the way that it was handled by the manager was not appropriate. It’s funny how adults expect respect from teenagers, but they fail to "show" respect the teenagers. She was rude and demeaning, humiliated my daughter (the store was very busy), and crossed some legal limitations when handling (or creating, as I see it) this situation.

Shawna was dressed very nice. I understand that just because someone is dressed nice and in expensive clothes does not mean they are not capable of shoplifting, I get that. But, when you put all pieces of this scenario together, Ashley failed to be a professional.

1. Shawna was innocently checking out nail polish colors.2. The cosmetics counter person asked if she needed help, she said no3. The manager approaches her and asks her (in a demeaning tone) if she needs help, she said no.4. Nobody witnessed Shawna attempt to "conceal" any store item.5. She was not lingering for a long drawn out time or moving between aisles with store items6. She paid for her purchase at the register.7. The "beeper" went off after she walked out.8. Shawna cooperated fully with going back to the doorway and going back through the security device and letting the manager go back through the device with her purse.9. Ashley made a demand to Shawna that she "needed" to check her purse, fully aware that she was not seen concealing anything and that the beeper was NOT going off as Shawna or her purse went back through the device.10. After searching the purse, opening lipstick, etc…..she offered no apology to either of us, only cold accusing stares.

Our family has lived in the neighborhood near this store for many years, and we have used this store for many years. NEVER in our lives, have we been treated with such disrespect, at ANY store. The cosmetic person on duty that day sees my girls and niece quite frequently, as they are teens that purchase a large amount of hair care products and make-up from her store. There has NEVER been a question about their actions. Shawna is a minor, 16 years old, has NEVER been in trouble in school or with law in her life. She has already graduated from high school (with a full diploma) and will be attending college in the fall. She is not the "average" teenager, and does not behave as an "average" teenager; she is mature far beyond her years. For this reason she did not resist Ashley’s demands, as she knew she had not done anything wrong, was embarrassed enough, and had never experienced anything like this. But again, she is a minor. It’s bad enough that the manager was rude to Shawna, but to take this as far as to take her personal property and search through it further embarrassing her and accusing with no probable cause is disgusting.

I am sure that the loss of our family’s business won’t impact this store too much, but I will be warning every single family we know about what happened to Shawna at this location. What if that lipstick that Ashley pulled out of Shawna’s purse had only been purchased a few days ago? I think we know what that manager would have "assumed" if it had appeared fairly "new". It makes you afraid to go into the store, especially when you purchase all of your cosmetics there.

I am also considering seeking legal advice, this way of "doing business" is not acceptable and needs to stop. Maybe they should focus a little more on not selling alcohol at 2:30 on a Sunday afternoon to a couple that reeked horribly of alcohol already, and appeared intoxicated (the couple that was behind me at the store). My daughter deserves to be treated professionally, all people do, and management should lead by example. If they can’t, maybe they should reconsider working with the public.

Sincerely,

Product or Service Mentioned: Walgreens Cashier.

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Anonymous
#903701

How is a customer supposed to know what the beeps mean? Maybe a late beep is normal, maybe the door beeps for other reasons.

Unless they require their customers to show their certificate of having completed door beeping class before being allowed to enter, they can't expect the customers to correctly interpret the beeps. I just ignore them. I don't steal, and I get beeped all the time when entering and leaving stores.

This story is a good lesson for us parents when our kids are old enough for "the talk".

No, not that talk. The talk where you tell them what their rights are in these situations.

The daughter didn't know she did not have to consent to having her belongings searched. Children are taught to obey authority, and when they get into the teenage years, we need to teach them when they should not, and how to assert their rights appropriately.

Anonymous
#833356

My son is 16 that was wrongly accused of stealing....i got a meeting w store manager

bgmacarthur
#802257

Yes, my account was hacked. My daughter did NOT steal.

Yesterday I received a call from the district manager.

They reviewed all video and confirmed that my daughter did nothing wrong. In fact, their employee violated their store policies and was wrong in her actions against my daughter. He was kind, sincere and very remorseful for what took place. Our reporting of the incident also uncovered another very disturbing issue.

The employee that had asked the manager to "keep an eye" on my daughter did so to create a diversion while she and her friend committed theft in the beauty department. That situation is being further investigated and dealt with separately.

In the end, this is being resolved by them acknowledging the wrong and apologizing to my daughter. She has been looking for a job and at 16 that can be tough.

The district manager is going to help find her a position at a different store and give her a gift card. He commented that he was very sorry for what happened with my daughter, she helped them "crack" in store theft in the end.

Thank you for those of you that have been supportive with your comments. Those that haven't, well, that's just your opinion.

Anonymous
#802319
@bgmacarthur

Quit telling us lies, you said the district manager contacted you two / three days ago, now you are claiming it was "yesterday" did he contact you twice or are you just hiding the fact that you raised a juvenile delinquent?

Anonymous
#802165

I'm confused, are you saying she DID steal?

First Born Triplet
#802197
@What

No she is saying that someone else posted under her username. I believe her since this happens on this site all the time.

Anonymous
#801693

trolls all over this post. how many are walgreens employees?

Anonymous
#801746
@Anonymous

You must be like 11 to ASSume that those that sided with the company with LOGICAL facts are Walgreens employees. If I were to use the same child like logic as you I could ASSume that the parent just made this whole thing up because the daughter actually did steal from Walgreens, or because she was fired from Walgreens, however since the mother seems to admit that the daughter did end up stealing that is another issue. At least she is taking the right steps into making sure it does not happen in the future, she is showing her daughter she still will be there for here however she will not tolerate stealing.

Anonymous
#802014
@Anonymous

^^^^^TROLL

Anonymous
#801747
@Anonymous

Oh never mind someone hacked the account, however for you to ASSume someone works for Walgreens because they posted something against the mother makes me wonder if you are 11 years old. Only an 11 year old would come to that kind of logic, Like I said(and I know this is not true) it would be like the rest of us saying that she only made this up because her daughter was actually stealing or because they fired her. To ASSume someone who sides with a company works for them makes me wonder if you are 11 years old.

Anonymous
#801762
@Anonymous

If you are talking about Linda she must be very rich if you think she works for all the companies she defends, because she trolls on every review so as smart as you though you were your theory about many people work for Walgreens trolled this review is wrong, Not only would she be rich if she worked for every company she defended but too busy to type a reply.

bgmacarthur
#801661

Logged in finally. I am not sure who hacked and said that my daughter actually did steal nail polish, but that is NOT true.

I have sent this in to the "pissed consumer" customer service to to remove! :(

First Born Triplet
#801845
@bgmacarthur

It is most likely this user Kevin Richards who posted that, he does this all the time, don't worry he did not *** anything, he simply just posted your username where it asks for name and changed the location to your location(he is really from Orange California) or most of his posts show this. To learn more about him click on my profile and see that he is a troll who harasses others because I wrote a letter about his trolling going to far by making fun of those who lost relatives or pets, or to those who are dying from cancer.

Anonymous
#801654

I have to make an edition to this review and I am embarrassed to post this, however I feel I must tell the truth. I was doing my daughter's laundry today and I found out that the nail polish was in her jeans pocket, after questioning her about it she finally admitted that she stole it because she did not have enough money to pay for it, I took her back to the store and made her apologize for her shoplifting.

I asked her why it did not beep on the way in and she told me she threw the security tag on the ground because she knew she was being watched.

Then put the nail polish in her jeans pocket, by the time they got to her she had already put the nail polish in her pocket and got rid of the security tag that set the alarm off. I still will fight my daughter's battles if she is wronged but I feel I should post this update.

Anonymous
#801659
@bgmacarthur

I am the original one that posted this. I have NO clue who that is above.

But my daughter did NOT steal anything. The district manager from walgreens has contacted me and confirmed that everything his employee was completely wrong and my daughter's rights were violated!

MikeBrady
#800604

It's over, no harm done. Let it go. The only crime is this *** complaint.

Anonymous
#800616
@MikeBrady

When your privacy is compromised and you are disrespected, you may chose to ignore it. Your choice.

This situation is about standing up for a minor.

They are expected to follow rules and respect their elders, it doesn't make that easy when those demanding respect do not give it as well. I don't care how old you are, it's called humanity.

Anonymous
#800557

call the police get the tape of the incident. Often these "Managers" destroy the proof

Anonymous
#800548

You know what the lady was correct when she called your daughter back inside the store.In case you are not aware when the alarm goes off when someone walks out of the store that is an indication that there is a theft in process.Sense your dauther was not stealing as you state there was know harm done to her.And also the lady was correct when she searched your daughters purse also.As far as the other people that was in line whom smelled of alcohol that is not your business.Your concern lays with your daughter only.I have been in Walgreens several times and The alarm has went off on several people.And you know what everytime their was an theft in process.There is know reason for you to be this upset about this matter.Your daughter informed you of the alarm going off when she left the store this is cause enough to be called back into the store.Sometime the clerks over look the theft bars that are placed on certain product maybe this was the case.But for you to just get this upset something is wrong with you.This is know way to teach your child to take care of a problem,Because there was know problem for anyone but you.*** your daughter problem was not even upset.

First Born Triplet
#800558
@Linda

Uh uh, she needs a warrant to search the purse. Also it is her business if they were already drunk and served more alcohol, especially if they are going to drive home on the same street as her and her daughter.