On June 8, 2010, I went to the Walgreens at 755 Broadway, Brooklyn, NY 11206 to buy eye drops. They were locked behind a panel. I asked a worker to get me the eyedrops. He pressed a call button and walked away without saying anything.
An automated announcement was made over the loudspeaker asking for help. No one came. The announcement kept repeating. I waited 15 minutes. No one came. I went to the register. The cashier was busy texting on her cellphone. I asked to speak to the manager. She told me to wait.
After waiting 10 minutes for the manager, I asked the cashier what the manager's name was. It was Miss Mays. I walked around the entire store calling out her name. I asked everyone in the pharmacy dept, the security guard. I walked around for 5 minutes calling out her name before she finally came up from downstairs.
I told her that locking merchandise up and not having anyone around with the key prevents shoppers from buying anything. I told her that Walgreens is understaffed. The workers are poorly trained, unfriendly and unhelpful. I told that no one on the staff was doing any visible work and a paying customer had to resort to walking around the store calling out the manager's name. Miss Mays was not particularly helpful and did not apologize.
I am totally outraged that it was necessary to wait one half hour to get the merchandise I needed. I will never shop at Walgreens again for the remainder of my life and I will encourage my friends, family, co-workers and neighbors to stay away from Walgreens. I will also publish my story on as many internet websites as I can.
Product or Service Mentioned: Walgreens Cashier.